Exchange and Returns Policy

Orders are packed to ensure they arrive at their destination in perfect condition. All pieces are also inspected so that none are shipped with defects such as cracks or breaks. 

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However, if an incident occurs and the product arrives broken, damaged, or different from what you ordered, please send photos within 72 hours to our customer service email: ventas@marey.com.mx so we can assess your exchange or return.

If you wish to return the product for a reason other than damage or an incorrect item, you have 30 days to request a return by emailing ventas@marey.com.mx . Your refund will be issued subject to the following:

• Payment of a return fee equal to 10% of your total purchase, which may be deducted from the amount refunded.

• The package must be returned in the same condition in which it was received.